Track And Carry. With TAC Drive you can track your essential medical conditions and carry your medical records with you. You can track your sensitive data and carry encrypted files with you. Paramedics and other health personnel can track down your emergency contacts and physicians when you carry TAC Drive with you as medical ID.
How durable is TAC Drive? Can I use it if it is wet or dirty?
TAC Drive is designed to meet and exceed military standards for durability. It has survived extreme test conditions, including being frozen in dry ice, super-heated to 270 degrees Fahrenheit, submerged in 100 feet of ocean water for one hour, and run over by a fire truck. Be sure to dry the contacts and clean any dirt from TAC Drive before putting it in a computer.
How much information can my TAC Drive hold?
A single 1 GB TAC Drive can hold over 300,000 pages of single-spaced (500 word) text documents, over 300 (6 megapixel) photos, or roughly 18 hours (250 files) of MP3 songs. That means that a 4 GB drive can hold 1000 (6 megapixel) photos and MP3 files or carry over 15 hours of MPEG4 video.
Can TAC Drive be used as medical identification jewelry?
Yes. If you choose to personalize your TAC Drive, critical medical information including your name, blood type, allergies, significant medical conditions and emergency contact information can be permanently laser-etched onto the exterior of TAC Drive for immediate visual access by emergency medical personnel.
Do I need to install any software or have Administrator Privileges on the host computer?
No. All TAC Drive applications are pre-installed and ready to use without administrator privileges required on the host computer.
TAC Drive is designed to be user friendly and intuitive but contains many features that require further product knowledge. We recommend reviewing the TAC Drive Quick Start Guide and TAC Drive Help Manual to obtain the maximum benefit from your TAC Drive.
Can I move around the files that come preloaded on my TAC Drive?
Moving around the files that we have loaded onto your TAC Drive may cause your TAC Drive software not to work properly. We recommend that you do not move the preset TAC Drive folders or files from their current locations.
Can TAC Drive be infected with a computer virus?
We ensure that your TAC Drive will arrive virus-free. TAC Drive can be infected with a computer virus if you save a virus-infected file to it or plug it into an infected machine. We recommend that you install antivirus software on your personal computer and regularly scan for virus threats, including on any removable storage device.
Why does TAC Drive no longer come with anti-virus software included?
TAC Drive is committed to information security and protection. The Clam anti-virus software that TAC Drive utilized is no longer supported by the manufacturer in a manner that meets our standards; specifically, due to the inability to update the virus database against new threats, we have chosen to move away from this program. We are currently in the process of re-adding anti-virus functionality to the TAC Drive, and this should again be available in a future release. In the meantime, we recommend that you install anti-virus software on your personal computer and regularly scan for threats.
TAC Online Basic is a free membership service included with every TAC Drive purchase. All TAC Drive owners can use TAC Online to create and edit a medical profile summary that can be securely synced with the TAC Drive for convenient display in the event of an emergency medical situation.
TAC Online Premium is an upgrade feature to TAC Online Basic that provides additional online features, including secure, 2 GB of online backup storage for files on the TAC Drive, 24/7 password-protected access to view these files online, a comprehensive personal exposure report to document hazardous workplace exposures, and an immunization tracker to help organize and consolidate vaccination and titers. An annual subscription fee is required.
Do I need to own TAC Drive to use TAC Online Basic or purchase TAC Online?
Yes. TAC Online is not available for use with other USB flash drives.
How do I change the email address on my account? Do I need to re-register my TAC Drive?
No, you do not have to re-register your TAC Drive. Instead, you can change your email address by logging into your TAC Online account with your current email address. Click on "Account Info" in the left column. In the right-hand window that appears, in the "Security" section, type in the new email information and click "Save changes." Now your account has been updated to your new email address.
Is the information on the TAC Drive secure?
TAC Drive is equipped with an embedded FIPS 140-2-validated cryptographic module which utilizes a military-grade 256-bit AES encryption algorithm. Users have the option of encrypting files individually or as a group, so each file can be individually encrypted if desired. Files may also be stored in an unencrypted state.
No. Our design uses the industry dominant openSSL toolkit to handle all encryption, providing world class protection given a strong password. The flaw in password handling that compromised these other USB drives is not present in the design of the TAC Drive encryption manager, which is architecturally different from these other devices.
What is a file remnant? Does TAC Drive erase file remnants?
When you open a file, there are extra pieces of file data that can be left on your computer or your USB drive. These are called file remnants and can remain even after you close a file. The TAC Drive Wipe utility erases this sensitive data that may remain whenever you open your encrypted files.
Can I keep my medical profile from displaying when I open the TAC Drive?
Yes. You can make your Medical "My Profile" tab either public, hidden, or private (password-encrypted).
Is web access to TAC Online secure? Are your servers secure?
To maximize encryption of your transmitted data, we join 95% of the Fortune 500 and the world's 40 largest banks in utilizing Verisign Server Gated Cryptography (SGC)-enabled SSL (Secure Socket Layer) encryption to ensure 128- or 256-bit encryption for over 99.9% of Internet users. The secure databases that we use reside on dedicated servers with redundant, high-capacity fiber-optic connections to the Internet. These servers are housed in SAS70 Type II Data Centers, with multi-layered physical security and biometric access control. The servers are protected by cooling systems, backup generators, and fire suppression systems. Dedicated enterprise firewalls provide real-time protection from exploits.
Do I need a password for TAC Online?
Yes. Your account on the secure TAC Online website portal is accessible only after logging in with your password. With this password you will be able to change your personal information and perform other secure functions.
Will anyone else have access to my password for TAC Online? What if I forget my password?
If you tell someone your password, they will have access. Otherwise your password is for you only. Administrators and staff at TAC Health and TAC Drive will not have access to your password, which is encrypted in our database. If you forget your TAC Online password, you can request a new password only through the email you have available on record.
Does my password need to be a certain size or have special characters?
We do not put any restrictions on your passwords or encryption keys. We allow you, the end-user, to determine how secure (or unsecure) you desire each document or file to be. Do you have any recommendations for creating an encryption key or a password? A good complex password is made up of more than just lower case letters and is long enough to take advantage of the full 256 bit encryption that TAC Drive provides. In general, the more different types of characters that you use and the longer you make your password, the more protective it will be. For example, if you only use lower case letters in your password, there will be only 26 options for each character. If you use both upper and lower case letters, numbers, and the space bar, though, suddenly your password can be any combination of 63 characters.
| Password Length (Characters) | Number of Options for Each Character | Estimated Number of Potential Passwords | Estimated Hack Time with a Multiple-PC Workstation | Estimated Supercomputer Hack Time |
|---|---|---|---|---|
| 4 | 26 (lower-case letters only) |
456,976 | <1 second | <1 second |
| 6 | 308,915,776 | 3 seconds | <1 second | |
| 8 | 208,827,064,5761 | 35 minutes | 3.5 minutes | |
| 12 | 95 quadrillion | 30 years | 3 years | |
| 16 | 43 sextillion | way too long | 1.4 million years | |
| 32 | 2 quattuordecillion | 256-bit encryption capability | 256-bit encryption capability | |
| 4 | 63 (lower and upper-case letters, numbers, space bar) |
15,752,961 | <1 second | <1 second |
| 6 | 62,523,502,209 | <10 minutes | <1 minute | |
| 8 | 248,155,780,267,521 | 29 days | <3 days | |
| 12 | 4 sextillion | way too long | 125,000 years | |
| 16 | 61 octillion | way, way too long | way, way too long | |
| 32 | 4 octodecillion | 256-bit encryption capability | 256-bit encryption capability |
Example:
One method of choosing and remembering a complex password utilizes a mnemonic. Think of a song that you know and turn it into a password. In example, for America the Beautiful ['O beautiful for spacious skies, For amber waves of grain, For purple mountain majesties, Above the fruited plain!'] one could generate this 18 character password with ease: 0b4ss4awog4pmmAtfp. Although cumbersome to type, it is easy to remember and plenty long from an encryption standpoint. Take caution: The more common the song or phrase, the more likely it will reside in a hacker's dictionary.Does my sponsoring agency or employer have access to my records?
Your personal records are private and confidential and are not shared with your sponsoring agency or employer.
I live outside the United States, can I purchase TAC Drive and TAC Online?
Yes, we can ship overseas to most countries via the U.S. Postal Service. Please email us at orders [at] tacdrive.com or contact us at 1.800.979.3822 during regular business hours (Pacific Standard Time), and we'd be happy to provide you with the shipping cost for your approval.
How rapidly are orders processed?
Orders are processed within 24 hours once the payment or purchase order is received.
What is the expected shipping time?
Depending on customized logo and personalization, your TAC Drive should ship within 2 to 5 business days after your order. Standard transit time may take up to 1 week, depending upon your location.
Are there volume discounts and where can I find pricing?
Pricing is listed on the Purchase page. All prices are FOB point of origin. All prices are subject to change without notice. Please call our TAC Office at 1.800.979.eTAC (3822) for unit price quotation or volume discounts on large orders.
What are the credit terms if I am with a government agency?
Government agencies, Municipalities, and Institutions will be extended credit terms only upon receipt of a written purchase order (either mailed or faxed). Standard credit terms are: net 30 FOB shipping point. Please call our TAC Drive Sales division at 1.800. 979.eTAC (3822) for unit price quotation.
We accept most major personal and government issued credit cards as well as PayPal. Orders placed using credit cards are not subject to normal credit holds and therefore receive expedited processing. Non-U.S. Payments are not accepted at this time. For your security, TAC Health, LLC does not store your credit card information.
Can I purchase with a check or money-order? Are there alternative payment options to credit cards?
Yes, we accept personal checks, cashiers' checks, and money orders. For these orders, however, processing time will be extended. To use one of these options, please call TAC Health directly at 1.800.979.eTAC (3822) to place your order. Once your funds have been received and cleared, we will contact you that your order has been shipped.
TAC Drives are currently sold only online. If you would like to order via telephone, please contact us at 1.800.979.3822 during regular business hours (Pacific Standard Time), and we'd be happy to take your order over the phone.
What is the Sales Tax for TAC Drive?
We ship FOB-shipping; therefore, San Mateo County District Sales tax of 9.25% will be applied to all California customers, unless a resale or exemption number is on file. Sales shipped outside California are subject to individual state sales usage taxes and become the responsibility of the buyer.
What is TAC Drive Shipping Policy?
The cost of shipping your order is your responsibility unless otherwise negotiated. Orders are shipped U.S. Postal Service Priority Mail unless otherwise specified. Expedited delivery is available at extra cost. Please call our TAC Drive Sales division at 1.800.979.eTAC (3822) for a quotation on expedited service shipping charges. All orders ship FOB point of sale. Shipping claims are the responsibility of the buyer. A tracking number can be provided on all shipments.
What is TAC Drive Return Policy?
All sales are final. Orders for custom merchandise or special orders cannot be cancelled once processed and are not returnable.
What is TAC Online Cancellation Policy?
If you are not satisfied with TAC Online you may cancel at any time, however, the subscription rate will be prorated by month.
What is your Replacement Policy?
If you discover what you believe is a product defect in your TAC Drive, please contact us directly at 1.800. 979.eTAC (3822). Such a defect, if any, may be covered under the terms of your product's warranty. If a product is found to be defective, TAC Health, LLC will promptly replace your product.

